Most product may be returned for a full refund within 14 days of receipt of product. Final Sale, Custom and Made to Order Product is not refundable or returnable. Orders left longer than 30 days from complete fulfillment are no longer eligible for return or refund of any kind. All product must be returned unistalled, unaltered, and with all original packaging. If an item is eligible for return, customer will be responsible for return shipping charges to manufacturer and original shipping charges paid by Black Whale to get it here.